In case of flight cancellation, refusal to take passenger abroad or delay exceeding 5 hours, passengers have the right to withdraw from the contract. In such a case the carrier is obliged to:
- make cash refund for ticket purchase, within 7 days, in the amount exactly the same as the price of purchase, for the part or parts of discontinued travel or for the part or parts of completed travel if the flight is no longer valid for the initial purpose of the travel schedule of the passenger; to provide the passenger -if it is convenient- with the earliest possible date of return flight, as close as possible to the initial place of departure.
Upon the written consent of the passenger, it is possible to make refund for the ticket price in the form of voucher or services.