In case of breach of any of the aforementioned provisions passengers can lodge complaints concerning carriers. The complaint can be lodged upon prior exhaustion of complaint procedure. In the territory of the Republic of Poland, the proper body for the settlement of such passenger issues is:
Civil Aviation Office
ul. Marcina Flisa 2
02-247 Warszawa
E. kancelaria@ulc.gov.pl
Customer Service phone numbers:
Phone. +48 22 520 74 35,
Phone. +48 22 520 74 36,
Phone. +48 22 520 74 37,
Fax. +48 22 520 72 02
Fax. +48 22 520 74 38
Details on complaints are available on the official website of Civil Aviation Office www.ulc.gov.pl