In case of refusal of entry on board against the will of the passenger or cancellation of the flight the carrier is obliged to pay the compensation in the following amounts:

  • 250 € for flights up to 1,500 km distance
  • 400 € for intra-EU flights exceeding 1,500 km distance
  • 400 € for flights other than in the area of EU, in the distances from 1,500 km to 3,500 km
  • 400 € for flights other than in the area of EU, in the distances exceeding 3,500 km

The amount of the compensation can be decreased by 50% if the time of alternative flight arrival in comparison with the scheduled flight does not exceed:

  • 2 hours in case of flights up to 1,500 km
  • 3 hours in case of intra-community flights exceeding 1,500 km
  • 3 hours in case of flights other than intra-community flights, in the distances from 1,500 km to 3,500 km
  • 4 hours in case of flights other than intra-community flights, in the distances exceeding 3,500 km

Entitlements to compensation do not apply when:

  • the refusal to accept passenger on board is rationally justified in particularly in case of health-related issues, safety requirements or improper travel documents
  • passengers were notified about the cancellation of flight at least 2 weeks before the scheduled time of departure
  • passengers were notified about the cancellation of flight in the period from 2 weeks to 7 days before the scheduled departure and at the same time they were offered a changed travel schedule, allowing them to depart no earlier than 2 hours before the scheduled departure and arrive to destination place no later than 4 hours after the scheduled arrival and passengers were informed about the cancellation of flight no earlier than 7 days before the scheduled flight and at the same time they were offered the change of flight schedule allowing them to depart not earlier than 1 hours before the scheduled flight and their arrival to the place of destination is no later than 2 hours after the scheduled flight
  • cancellation of flight is caused by extraordinary circumstances impossible to be avoided despite undertaking rational means of precaution (extraordinary circumstances are understood as, among others, political destabilization, meteorological conditions making it impossible to organize flights, safety threats, unexpected failures with impact on flight safety, strikes with impact on airlines activity)

Repayment of the compensation will take place in cash. Upon the consent of the passenger, the compensation may be in the form of the voucher or services.

General regulations concerning passenger rights for lost or damaged luggage:

The liability of airlines in case of delays, loss or damage of luggage is subject to the Montreal Convention. As per the Convention, passengers can claim compensation in the amount of 1131 sdr (5,670.16 PLN on the basis of exchange rate of the National Bank of Poland as of 13.11.2012). Updated exchange rate of sdr is available on the official website of the National Bank of Poland: www.nbp.pl

The attention must be paid that the amount of 1131 SRD is not a flat-rate for the aggrieved passenger but is the upper limit of carrier’s liability in case of delays, loss or damage of luggage. The reception of compensation depends on several important factors and it is the consumer who is obliged to prove the incurred loss.

On determination of loss or damage of luggage:

  1. FILL in the form concerning the luggage non-conformity, so-called PIR (property irregularity report) on the airport.
  2. LODGE THE COMPLAINT in the period of:
    • 7 days since the collection of the damaged luggage
    • 21 days since the collection of the delayed luggage
  3. VALUE THE DAMAGE

In case of damaging the suitcase, the airline usually asks for the receipt of new suitcase purchase and refunds the costs. In case of luggage loss, when it is difficult to set the total value of lost items it is worth enclosing the receipts to the demand for compensation. If we do not have such receipts, then we have to accept the fact that the airlines calculate the value as per the weight of the registered luggage.

Airlines have carriage regulations which exclude the liability for valuable items kept in luggage. Before the departure please read the conditions of carriage and ask the carrier for possibility to secure valuable items.

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