Air carrier is obliged to care for passengers in the following situations:
- cancellation of flights
- refusal to accept the passenger on board against passenger’s will
- substantial delay of flight
As a part of care the carrier will provide the passengers, free of charge, with:
- food and drinks
- two phone calls, faxes, teletypes or emails
- hotel accommodation with transport between the airport and place of accommodation
Assistance is provided depending on the period of waiting for a delayed or alternative flight, whereas the entitlement for hotel accommodation is reserved only to the case of necessary waiting period for this flight for one or more nights.
The right to care does not apply in case when the delay lasts shorter than:
- 2 hours in case of flights up to 1,500 km
- 3 hours in case of intra-community flights exceeding 1,500 km
- 3 hours in case of flights other than intra-community flights, in the distances from 1,500 km to 3,500 km
- 4 hours in case of flights other than intra-community flights, in the distances exceeding 3,500 km
In case of people with limited mobility and their travel companions, and children travelling without carers, mentioned above, the necessary care must be provided immediately.