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In case of breach of any of the aforementioned provisions passengers can lodge complaints concerning carriers. The complaint can be lodged upon prior exhaustion of complaint procedure. In the [...]

Air services provider (including air carriers, trip organizers and ticket brokers) are obliged to inform passengers about the identity of the carrier or air carriers rendering flight services, [...]

In case of flight cancellation, refusal to accept passenger abroad and delays of flights at least two hours, the carrier is obliged to hand each and every passenger the information about the [...]

When the carrier places the passenger in the class lower than the class specified in the purchased ticket, the carrier is obliged, in the period of 7 days, to make refund: of 30% ticket price in [...]

In case of cancellation of flight or refusal to board the carrier is obliged to provide the passenger with the changed schedule of travel on comparable conditions to allow him/her to reach the [...]

In case of flight cancellation, refusal to take passenger abroad or delay exceeding 5 hours, passengers have the right to withdraw from the contract. In such a case the carrier is obliged to: [...]

In case of refusal of entry on board against the will of the passenger or cancellation of the flight the carrier is obliged to pay the compensation in the following amounts: 250 € for flights up [...]

Air carrier is obliged to care for passengers in the following situations: cancellation of flights refusal to accept the passenger on board against passenger’s will substantial delay of [...]